Shipping policy

Shipping Policy

Last updated: 22 September 2026

At Pinnacle, every journal is prepared and packed with care. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

Shipping Destinations

We currently ship:

Across India
To selected international destinations

Available shipping methods and charges are calculated based on the delivery address and displayed at checkout.

If an international destination is unavailable during checkout, please contact us at [customer support email] before placing your order.

Order Processing and Dispatch

Processing and dispatch times may vary depending on the product, stock availability and whether the order includes personalisation or gift preparation.

The estimated timeline, where available, will be displayed on the relevant product page or communicated after the order is placed.

Orders are processed on business days, excluding Sundays and public holidays. During launches, exhibitions, festive periods or periods of high demand, dispatch may take longer than usual.

Shipping Charges

Shipping charges are calculated at checkout based on:

Delivery destination
Package weight and dimensions
Available courier service
Selected shipping method

Any applicable shipping charge will be displayed before payment is completed.

Estimated Delivery

Delivery estimates begin after an order has been dispatched, not from the date on which the order was placed.

Delivery times may vary depending on the destination, courier service, customs processing and circumstances outside our control. All delivery dates are estimates and are not guaranteed.

Order Tracking

When tracking is available, the tracking details will be sent to the email address or mobile number provided with the order after dispatch.

Tracking information may take some time to update after the shipment has been handed to the courier.

International Orders

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless stated otherwise at checkout, these additional charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Pinnacle cannot control customs procedures or predict the amount of any duties or taxes. Customs clearance may also cause delivery delays.

Customers are responsible for confirming that the ordered products can be legally imported into their destination country.

Personalised and Made-to-Order Products

Personalised, customised or made-to-order products may require additional preparation time.

Any estimated production or dispatch timeline will be shown on the product page or communicated after the order is placed.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct postal code, telephone number and any information required by the courier.

If you notice an error in your delivery information, contact us as soon as possible at [customer support email].

We will try to assist if the order has not been dispatched, but we cannot guarantee that an address can be changed after dispatch.

Additional shipping charges may apply if an order must be resent because the address supplied was incorrect or incomplete.

Delayed Shipments

Delivery may occasionally be delayed because of weather, customs processing, courier disruptions, public holidays, strikes, remote delivery locations or other circumstances beyond our reasonable control.

If your tracking information has not updated for an extended period, please contact us with your order number so we can assist you.

Damaged Packages

If your order arrives damaged, please contact us within [number of days] days of delivery and provide:

Your order number
Clear photographs of the outer packaging
Clear photographs of the damaged product
A brief description of the problem

Please retain the product and its original packaging until our team has reviewed your request.

Lost or Undelivered Orders

If an order appears to be lost or is marked as delivered but has not been received, please:

Check with household members, reception or neighbours.
Review the tracking information.
Contact the courier, where appropriate.
Contact us with your order number if the parcel still cannot be located.

We will assist in raising an enquiry with the courier. Any resolution will be subject to the courier’s investigation and our applicable return and refund policies.